Design Question
1. Can I request a design alteration or custom features?
Custom alterations are not available at this time. However, all designs are carefully selected to ensure authenticity and creativity for cosplay fans.
2.What materials are used in Micotaku products?
Products are made from a variety of high-quality materials, including premium hoodie fabrics, stretchable mesh, rhinestones, and durable stitching, all designed for comfort and lasting wear.
3. How do I care for my Micotaku cosplay items?
To maintain the quality and appearance of your cosplay items, refer to the care instructions on the product page. Most items are hand wash or dry clean only for best results.
4. What makes Micotaku designs stand out?
Anime Authenticity & Exclusive Designs. True to the anime spirit, featuring limited editions that become valuable collectibles over time. Perfect for standing out at conventions.
Product Question
1. Are custom or made-to-order products available?
At the moment, only the listed designs are available for purchase. Custom orders are not offered, but all designs are carefully curated for the best fit and quality.
2. How do I know if a product is in stock?
Product availability is updated in real time on the website. If an item is out of stock, please stay tuned until there's further updates on the website.
3. Are product colors and designs accurate in the pictures?
Every effort is made to ensure product photos are accurate, but due to lighting or screen variations, the color may differ slightly from the actual item.
4. Why is the quality of Micotaku products exceptional?
Premium Materials & Expert Craftsmanship. High-quality fabrics, vibrant colors, and durable stitching ensure comfort for long hours of cosplay and long-lasting wear.
5. Are Micotaku products authentic?
Officially Licensed & Quality-Checked. All products are officially licensed and undergo strict quality control, ensuring accuracy for both cosplay fans and collectors.
6. How do I find the right size for Micotaku products?
Detailed Size Guide Available. Check the size chart on each product page to find the perfect fit. For those between sizes, choosing the larger size ensures extra comfort.
Shipping Question
1. Can I ship my order to a P.O. Box?
Sorry, we don't take custom orders.
2. How are shipping fees calculated?
Shipping fees are calculated based on the weight of the items, the delivery location, and the selected shipping method. The total shipping cost will be shown at checkout.
3. What should I do if my order hasn't arrived within the expected delivery time?
If an order is delayed, contact customer service with your order number. A representative will assist you in locating the package and resolving the issue.
4. What are the shipping options?
US: Economy (8-10 days), Standard (4-7 days)
International: Standard (10-20 days), Express (5-7 days)
Choose the delivery option that suits your schedule. Please refer to the checkout page for the exact delivery date
Service Question
1. How can I contact customer service?
Customer service can be reached via email or the contact form on the website. Support is available in multiple languages for convenience.
2. What should I do if I received a damaged or defective product?
If a product arrives damaged or defective, contact customer service immediately with a photo of the issue. A replacement or refund will be processed.
3. Is there a loyalty or rewards program?
Currently, there is no loyalty program in place. However, stay tuned for updates as exciting offers and promotions may be available in the future!
4. Can I cancel or modify my order?
Cancel or Change Before Processing. Orders can be canceled or modified before processing. Once shipped, changes are not possible. Contact customer service immediately for any adjustments.